Last updated: 01.01.2026.
Thank you for shopping at EcoJon. This Refund & Return Policy explains how returns and refunds are handled for purchases made through https://www.ecojon.net
We accept returns within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging, if applicable
Certain items may not be eligible for return due to hygiene or personal-use considerations.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
The following items are generally non-refundable:
Personal care items once opened or used
Items marked as final sale
Gift cards (if applicable)
We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please contact us before returning the item.
Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or defective.
Original shipping charges are non-refundable.
If you receive an item that is damaged or incorrect, please contact us as soon as possible with order details so we can review the issue and assist you.
To request a return or refund, please contact us at:
Email: hello@ecojon.net
Include your order number and a brief description of the issue with pictures.
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated revision date.
If you have questions about returns or refunds, please contact us:
Email: hello@ecojon.net